HR for Bookshops


Course Overview

This course aims to introduce all aspects pertinent to managing the human resource of a business including adhering to various Acts, recruitment of staff, staff development and training, staff discipline, and terminations.

NOTE: Please select the month you wish to start your course:

The course sample only includes some topic headings and minimal content but serves as en example of the system and content.

HR for Bookshops

After successful completion the student will receive a SABA completion Certificate.

One of the most valuable resources a business has is their human resource; namely their staff.

In our business particularly, as we are retailers, we deal directly with the end consumer. Your success is determined by how satisfied your customer is. Your employees are the ones interacting with and providing the goods and services to your customers. If your staff provide poor service as a result of your business not having good relations with them then your business cannot succeed.

In this course participants will learn to:

  1. Understand the function & importance of Human Resources
  2. Apply the necessary acts
  3. Follow the correct recruitment & employment process
  4. Understand the impact of Industrial Relations

Course Content

  1. The Role of Human Resource Management in a Book Store
  2. Recruitment
  3. Employment
  4. Industrial Relations
  5. Final Assignment


Your Lecturer for this online course: HR for Bookshops

Jen Cook

Jen started as a casual bookseller working evenings and weekends at the Exclusive books in Sandton when it was still called The Bookworm whilst studying towards her BSc in Botany. After graduating she completed 3 years of Architecture but soon realized that her heart was in the bookshop. Jen worked at the Sandton branch first as a full time bookseller, then as the Children's bookseller and finally as the Deputy Store Manager, she then left Exclusive Books to work as a sales rep for Random House and soon after became the Product Manager for Random House. She has also worked for a training company where her love of teaching was ignited and has thus returned to Exclusive Books combining her love of bookselling and teaching by taking up the position of Training Co-coordinator for Exclusive Books.

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